Option 1 – Visit Our Showroom
You may bring the product directly to our showroom for inspection and assistance. This is the fastest and most convenient method.
Warranty Policy
Returns, Exchanges & Warranty Policy
At Baloon.LK, customer satisfaction is our priority. If you receive a defective product, we are committed to assisting you through our warranty and exchange process.
Returning a Defective Product
If the item you purchased is found to be defective, you may return it using one of the following methods:
Step 1 – Report the Issue
Contact us via WhatsApp and provide:
- Your Order Number or Invoice Number
- A clear video demonstrating the defect
- A brief description of the issue
Our team will review the information and provide further instructions.
Step 2 – Send the Product
Send the product to:
Baloon.LK
146E, Hospital Junction, High Level Road, Homagama, Sri Lanka
Hotline: 076 046 1722Customers are responsible for the initial return shipping cost.
Step 3 – Share the Postal Receipt
After dispatching the parcel, send us a clear image of the postal receipt via WhatsApp for tracking purposes.
Step 4 – Inspection & Resolution
Upon receiving the product, our technical team will inspect it and provide a resolution as quickly as possible.
Depending on the nature of the issue, the resolution may include:
- Warranty Repair
- Component Replacement
- Software Restoration
- Product Exchange
- One-to-One Product Replacement
- Alternative Solution Approved by Baloon.LK
The final resolution will be determined after technical inspection.
Warranty Terms & Conditions
Eligibility for Warranty Service
To qualify for warranty service, customers must provide:
- Original Purchase Invoice (Physical or Electronic Copy)
- Original Product Packaging
- All Included Accessories
- Manuals, Documentation, and Other Supplied Items
Failure to provide the above items may delay or prevent warranty processing.
Warranty Coverage
Warranty service applies only to genuine manufacturing defects identified during the warranty period.
All warranty claims are subject to inspection by our technical team. Products found to be free from manufacturing defects may not qualify for warranty repair, replacement, or exchange.
The inspection process may take approximately 1–5 working days depending on the nature of the issue.
Physical & Liquid Damage Exclusions
Warranty coverage does not apply to products that show signs of:
- Physical Damage
- Water or Liquid Damage
- Scratches and Dents
- Cracks and Breakages
- Bent or Damaged Components
- Impact Damage
- Stretch Marks
- Unauthorized Modifications
- Negligence or Improper Use
Any product exhibiting such conditions may not qualify for warranty service.
Water Resistance Disclaimer
Products advertised as Water Resistant, Splash Resistant, or Waterproof provide protection only within the manufacturer's specified limits.
Damage caused by water, liquids, moisture, humidity, improper usage, or usage beyond the manufacturer's specifications is not covered under warranty.
Battery Warranty
Battery warranty covers manufacturing defects only.
Battery backup time, battery capacity retention, charging duration, battery life expectancy, and normal battery degradation due to usage are not considered manufacturing defects and are therefore not covered under warranty.
Repair & Replacement Policy
Not all products qualify for immediate one-to-one replacement.
Depending on the product category and the nature of the defect, Baloon.LK reserves the right to repair, replace components, provide a replacement unit, or offer an alternative solution.
Replacement Units & Warranty Period
If a replacement unit is provided under warranty:
- The replacement unit will continue under the remaining warranty period of the original purchase.
- A replacement unit does not receive a new warranty period.
- The original invoice date remains the reference point for warranty calculations.
Original Purchase Requirement
Warranty coverage is valid only for the original purchaser and applies solely to products purchased directly from Baloon.LK or its authorized sales channels.
Warranty benefits are non-transferable and cannot be transferred to another owner.
Warranty Void Conditions
Warranty coverage will become void if:
- The product has been physically damaged.
- The product has been exposed to water or liquids.
- The warranty sticker, seal, or serial number label has been removed, altered, or damaged.
- Unauthorized repairs, modifications, or disassembly have been performed.
- The product has been used contrary to the manufacturer's instructions.
Non-Defective Returns
Products cannot be returned, exchanged, or refunded due to:
- Change of Mind
- Personal Preference
- Incorrect Product Selection
- Customer Misuse
- Other Non-Defect Related Reasons
Except where required under applicable consumer protection laws.
Refund Policy
Refunds are generally not provided once an order has been completed.
However, a refund may be issued if:
- The ordered product is unavailable and no suitable replacement can be offered.
- Baloon.LK is unable to fulfill the order.
- A refund is required under applicable consumer protection laws.
Approved refunds will be processed through the original payment method whenever possible.
Right to Refuse Warranty Claims
Baloon.LK reserves the right to reject any warranty claim that does not comply with the terms and conditions stated above.
Important Notes
- Warranty coverage begins from the date shown on the original invoice.
- Inspection times may vary depending on the nature of the issue.
- Service charges may apply if no manufacturing defect is found during inspection.
- Baloon.LK reserves the right to amend these terms and conditions without prior notice.
For warranty assistance, please contact our customer support team via WhatsApp or call 076 046 1722.