Warranty Policy

Returns, Exchanges & Warranty Policy

At Baloon.LK, customer satisfaction is our priority. If you receive a defective product, we are committed to assisting you through our warranty and exchange process.

Returning a Defective Product

If the item you purchased is found to be defective, you may return it using one of the following methods:

Option 1 – Visit Our Showroom

You may bring the product directly to our showroom for inspection and assistance. This is the fastest and most convenient method.

Option 2 – Return via Sri Lanka Post

If you are unable to visit our showroom, please follow the procedure below:

Step 1 – Report the Issue

Your Order Number or Invoice Number
A clear video demonstrating the defect
A brief description of the issue

Our team will review the information and provide further instructions.

Step 2 – Send the Product

Send the product to:
Baloon.LK
146E, Hospital Junction, High Level Road, Homagama, Sri Lanka
Hotline: 076 046 1722

Customers are responsible for the initial return shipping cost.

Step 3 – Share the Postal Receipt

After dispatching the parcel, send us a clear image of the postal receipt via WhatsApp for tracking purposes.

Step 4 – Inspection & Resolution

Upon receiving the product, our technical team will inspect it and provide a resolution as quickly as possible.

Depending on the nature of the issue, the resolution may include:

Warranty Repair
Component Replacement
Software Restoration
Product Exchange
One-to-One Product Replacement
Alternative Solution Approved by Baloon.LK

The final resolution will be determined after technical inspection.

Warranty Terms & Conditions

Eligibility for Warranty Service

To qualify for warranty service, customers must provide:

Original Purchase Invoice (Physical or Electronic Copy)
Original Product Packaging
All Included Accessories
Manuals, Documentation, and Other Supplied Items

Failure to provide the above items may delay or prevent warranty processing.

Warranty Coverage

Warranty service applies only to genuine manufacturing defects identified during the warranty period.

All warranty claims are subject to inspection by our technical team. Products found to be free from manufacturing defects may not qualify for warranty repair, replacement, or exchange.

The inspection process may take approximately 1–5 working days depending on the nature of the issue.

Physical & Liquid Damage Exclusions

Warranty coverage does not apply to products that show signs of:

Physical Damage
Water or Liquid Damage
Scratches and Dents
Cracks and Breakages
Bent or Damaged Components
Impact Damage
Stretch Marks
Unauthorized Modifications
Negligence or Improper Use

Any product exhibiting such conditions may not qualify for warranty service.

Water Resistance Disclaimer

Products advertised as Water Resistant, Splash Resistant, or Waterproof provide protection only within the manufacturer's specified limits.

Damage caused by water, liquids, moisture, humidity, improper usage, or usage beyond the manufacturer's specifications is not covered under warranty.

Battery Warranty

Battery warranty covers manufacturing defects only.

Battery backup time, battery capacity retention, charging duration, battery life expectancy, and normal battery degradation due to usage are not considered manufacturing defects and are therefore not covered under warranty.

Repair & Replacement Policy

Not all products qualify for immediate one-to-one replacement.

Depending on the product category and the nature of the defect, Baloon.LK reserves the right to repair, replace components, provide a replacement unit, or offer an alternative solution.

Replacement Units & Warranty Period

If a replacement unit is provided under warranty:

The replacement unit will continue under the remaining warranty period of the original purchase.
A replacement unit does not receive a new warranty period.
The original invoice date remains the reference point for warranty calculations.

Original Purchase Requirement

Warranty coverage is valid only for the original purchaser and applies solely to products purchased directly from Baloon.LK or its authorized sales channels.

Warranty benefits are non-transferable and cannot be transferred to another owner.

Warranty Void Conditions

Warranty coverage will become void if:

The product has been physically damaged.
The product has been exposed to water or liquids.
The warranty sticker, seal, or serial number label has been removed, altered, or damaged.
Unauthorized repairs, modifications, or disassembly have been performed.
The product has been used contrary to the manufacturer's instructions.

Non-Defective Returns

Products cannot be returned, exchanged, or refunded due to:

Change of Mind
Personal Preference
Incorrect Product Selection
Customer Misuse
Other Non-Defect Related Reasons

Except where required under applicable consumer protection laws.

Refund Policy

Refunds are generally not provided once an order has been completed.

However, a refund may be issued if:

The ordered product is unavailable and no suitable replacement can be offered.
Baloon.LK is unable to fulfill the order.
A refund is required under applicable consumer protection laws.

Approved refunds will be processed through the original payment method whenever possible.

Right to Refuse Warranty Claims

Baloon.LK reserves the right to reject any warranty claim that does not comply with the terms and conditions stated above.

Important Notes

Warranty coverage begins from the date shown on the original invoice.
Inspection times may vary depending on the nature of the issue.
Service charges may apply if no manufacturing defect is found during inspection.
Baloon.LK reserves the right to amend these terms and conditions without prior notice.

For warranty assistance, please contact our customer support team via WhatsApp or call 076 046 1722.