If an item you ordered from us is defective, how can you return it?
Yes, we have given you two methods for that.
01 – Visit our Outlets
02 – Through Speed Post service of Government Post Office
It will be easier for you and us if you choose the first method.
If you choose the second method then following steps are mandatory.
01 – If there is a defect in the product you received, you must send us a clear video via WhatsApp.
02 – Then the defective product should be sent to us through the Government Post Office. (200/= amount spent for that should be borne by you) Send it to the address below.
Baloon.Lk
32/5, Niyandagala, Pannipitiya.
0760271722
Send us a Whatsapp message for the receipt that will be provided after mailing
03 – After we receive the product you sent, we will check it very quickly and solve your problem within a few days.
Exchange and Return Condition
01 – It is mandatory to return the product we gave you with the packaging (With Box) and all the items contained in it.
02- There can be no physical damage to the product. (Stretch marks, Water Marks)
03 – It is mandatory to present the receipt given at the time of issue of the goods (E-bill Ok)
04 – Our Warranty Sticker pasted on the shipment should not be damaged.
05 – No exchange or refund will be made for any personal reason other than product defect
06 – We do not give refunds at any time and will only refund you if we do not have the product you ordered.